Refund policy

RETURN & REFUND POLICY
Policy Scope

This Return and Refund Policy applies to eligible products purchased directly from baxvo.com.

If a product was purchased through another retailer, marketplace, or third-party seller, please contact that seller and follow its applicable return policy.

30-Day Return Window

We accept return requests for eligible products within 30 calendar days after the order is delivered.

The delivery date is determined by the shipping carrier’s tracking information. If items from the same order are delivered separately, the 30-day return window begins separately for each item on its respective delivery date.

Return requests submitted after the applicable 30-day period may not be accepted, except where otherwise required by law.

Return Eligibility

For a standard return, the product must be:

Unused and uninstalled;
Unaltered and unmodified;
In the same condition in which it was received;
Returned in its original packaging;
Complete with all original parts, accessories, manuals and included components; and
Accompanied by a receipt or other valid proof of purchase.

Products showing signs of use, installation, wear, modification, misuse, customer-caused damage or missing components may be refused or may qualify only for a partial refund, where permitted by applicable law.

These standard-condition requirements do not prevent customers from reporting products that arrive damaged, defective, incorrect, incomplete or materially different from their description.

How to Request a Return

To request a return, email us at:

baiwodatool@gmail.com

Please include:

Your order number;
The product you wish to return;
The reason for the return; and
Clear photos or videos if the product is damaged, defective, incorrect, incomplete or materially different from its description.

After reviewing your request, we will confirm whether the return is eligible and provide return authorization, return instructions and the appropriate return address.

Returns are accepted by mail only. We do not currently accept in-person returns.

Do not send a product back before receiving return authorization. The return address may be different from the address shown on the original package or elsewhere on our website.

After receiving return authorization, the product should be shipped within 14 calendar days. We recommend using a trackable shipping service and retaining the shipping receipt until the return has been completed.

Unauthorized returns or products sent to an incorrect address may be delayed, refused or returned to the sender.

Return Shipping Costs
Returns for Customer Reasons

The customer is responsible for return shipping costs when the return is requested for reasons such as:

Changing their mind;
Ordering the wrong product or variation;
No longer needing the product; or
Another reason not caused by a product defect or an error by Baxvo.

If we provide a prepaid return label for a customer-reason return, the label cost will be disclosed before the return is completed and may be deducted from the refund.

Returns Caused by a Product Issue or Our Error

If a product arrives damaged, defective, incorrect or incomplete, contact us before returning it.

If we confirm that the problem was caused by the product or by our fulfillment error, we will provide a prepaid return label or another appropriate solution at no additional cost to the customer.

Original Shipping Charges

Baxvo currently provides free standard shipping to eligible addresses within the contiguous United States. Therefore, there is generally no original standard shipping charge to refund.

Restocking Fees

We do not charge a separate restocking fee for an approved return that complies with this policy.

However, a reasonable reduction may be made if a returned product has been used, installed, altered, damaged by the customer or returned with missing parts, accessories, manuals or other included components, where permitted by applicable law.

Damaged, Defective, Incorrect or Incomplete Products

Please inspect your order after delivery.

If a product arrives damaged, defective, incorrect, incomplete or materially different from its description, contact us within 30 calendar days after delivery.

We may request:

Photos or videos of the product;
Photos of the packaging;
Photos of the shipping label;
A description of the issue; or
Other information reasonably necessary to review the claim.

Depending on the circumstances, we may:

Send replacement parts;
Send a replacement product;
Provide a prepaid return label;
Arrange another appropriate solution; or
Issue a partial or full refund.

Do not discard the product, packaging or shipping label until we have completed our review.

Sale, Promotional and Final Sale Products

Products purchased during a sale or promotion remain eligible for return under this standard 30-day policy unless the product was clearly identified as Final Sale on the product page before the purchase was completed.

Products clearly marked Final Sale cannot be returned solely because the customer changed their mind.

This restriction does not apply when a Final Sale product arrives damaged, defective, incorrect, incomplete or materially different from its description.

Non-Returnable Products

We may not accept returns for:

Products returned outside the applicable 30-day return window;
Products that have been used, installed, altered or modified;
Products damaged through misuse, improper handling or customer actions;
Products missing original parts, accessories, manuals or included components;
Products returned without prior authorization or sent to an incorrect return address; or
Products clearly identified as Final Sale before purchase, except where the product arrives damaged, defective, incorrect or incomplete.

Exchanges

We do not currently process direct exchanges.

To obtain a different product or variation, request a return for the original product. After the return has been approved, you may place a separate order for the replacement product.

Availability of the replacement product is not guaranteed.

Refund Process

After receiving and inspecting the returned product, we will notify you by email whether the refund has been approved.

If approved, Baxvo will issue the refund to the original payment method within 10 business days.

Refunds cannot normally be issued to a different card, bank account, PayPal account or payment method.

For eligible customer-reason returns, any previously disclosed return-label cost may be deducted from the refund.

If the returned product does not meet the requirements of this policy, the refund may be reduced or refused where permitted by applicable law. We will explain the reason for any reduction or refusal.

After Baxvo issues the refund, your bank, card issuer, PayPal or other payment provider may require additional time to process and display the funds.

If more than 10 business days have passed since we confirmed that your refund was approved and you have not received it, contact us at baiwodatool@gmail.com.

Order Cancellations and Changes

Contact us at baiwodatool@gmail.com as soon as possible if you need to cancel an order or change the product, quantity or shipping address.

We will make reasonable efforts to assist, but we cannot guarantee that an order can be changed or canceled after it has entered processing or has been transferred to the shipping carrier.

If an order has already shipped, it cannot be canceled. After receiving the order, the customer may request a return in accordance with this policy.

If Baxvo cancels an order before shipment, any payment collected for the canceled product will be refunded to the original payment method.

For questions about returns, refunds, damaged products or order cancellations, contact:

Baxvo Customer Support
Email: baiwodatool@gmail.com
Website: baxvo.com

Refund policy

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